Our customers tell us we’re genuinely different to other IT companies.
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For over 20 years, we’ve provided remote IT support and services to businesses across the South West of the UK. With an average response time of less than 25-minutes and a >99% customer satisfaction rate, over 350 businesses trust our IT helpdesk to keep them safe and online.
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Although we are an IT support company, we see ourselves as an extension of your team and care about your organisation’s success as if it was our own.
With a passion for delivering excellent customer service, our award-winning IT support technicians are on hand to solve your IT problems. Whether your laptop won’t boot, software won’t update, emails don’t sync, or there’s a bigger problem at hand, we’re here when you need us.
Whilst handling an average of 3,500+ support tickets a month, our IT helpdesk consistently achieves an average customer satisfaction rate of more than 99%.
We appreciate that not everyone is a tech wizard and we never judge customers on their technological knowledge (or lack of). Our technicians also speak in simple terms and avoid using complicated jargon that will only confuse you further.
As a Microsoft Gold Partner and Apple Certified Technician, we’re experts in supporting networks running Windows, macOS and Linux; as well as hybrid networks mixing all three.
Our customers know that they can rely on us when they experience IT problems. They can also count on us to spot an IT problem before it even happens. Our proactive helpdesk technicians run regular reports on customers’ servers, cybersecurity and devices to ensure everything is working as it should.
Where Do You Service?: We’re based in the picturesque town of Bradford on Avon, however, our customers are based all across the UK.
How Long Are Your IT Support Contracts?: Our IT support contracts are based on rolling monthly terms. We believe customers should want to work with us and not be forced to.
How Much Does IT Support Cost and Are There Any Hidden Costs?: IT support costs vary from business to business due to the number of users, licenses and add-ons such as cybersecurity. No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote. Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. The only additional cost you’d incur is for unavoidable onsite visits, and project work when buying hardware or software. For a personalised quote, please get in touch with our friendly team.
Do You Provide On-Site IT Support?: Understandably, some bigger IT issues require physical attention. If you need us on-site, that’s no problem! We have a team of Field Engineers who are always happy to visit you.
Are You Cyber Essentials Certified?: Yes! We’re also Cyber Essentials Plus certified and an ESET Gold Partner.
How Much IT Support Do We Get?: Our IT support contracts provide unlimited IT support, within our opening hours.