CUSTOMER FOCUSSED IT SUPPORT FOR BUSINESSES

At Systemagic we’re proud to be supporting customers today who signed up to our services over twenty two years ago!

At Systemagic we provide Cloud solutions, Internet services and IT Support in Chepstow and across the South West of the UK! We’re proud that many of our clients who initially signed up to support services on a short term basis in 1999 are still working with us today and our customers buy in to our “Doing IT Differently” ethos.  Our clients tell us that our values are very different to other IT providers because..

All of our services are provided on flexible 30 day rolling terms. We don’t tie customers into long term contracts.

Our industry-leading response and resolution times speak for themselves – with most issues being fixed in less than 25 minutes!

Our Customer Experience Manager is always on hand and dedicated to ensuring our clients get the absolute most from their relationship with Systemagic.

We have over 22 years’ experience and 99.99% client retention (which we’re super proud of!)

Our people-focused approach means you always speak to a friendly human who communicates with you in plain English.

If your organisation would like more information on business IT Support in Chepstow, why not get in touch today?

“Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focused around the people not the technology really resonates with our ethos and the way our team operates.

Their helpdesk team are friendly, efficient and communicate well and the senior team have delivered solutions and ideas for a range of issues that growing businesses like ours encounter, enabling us to scale and work from wherever we are with the minimum of fuss.

We really enjoy working with them and appreciate the effort they have put in. They really are partners in our business, and we love working with them.”

John Readman, CEO & Founder

Modo25

What our customers say

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Amazing customer service, friendly approach whilst resolving my challenge rapidly! Thank you.

Tim Johns, MSA Environmental

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Thanks Luke. Very quick, very helpful. I always love how Systemagic are able to explain what must be quite complex SharePoint/IT issues in a way a non-expert would understand!

Pound Arts Trust, Chris Moore

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SUPERB service from Charley today. As always, goes above and beyond. Problem solved quickly and efficiently and with great communication. Cannot fault the service!

Sarah Lajevardi, Five Mile Films

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Adam was a star - he was calm and clearly very knowledgeable - but without overwhelming me with technical information. A real pleasure to work with. Thanks!

Tess Biddington, Safelives

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“Gabriel is always thoroughly professional, kind and knowledgeable. He continues to impress with his technical skills, great communication and speed and efficiency.”

Rob, Future Present

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“Thank you to Luke for a very professional, effective and friendly service. Luke recognised how to resolve the problem immediately and actioned this.“

Steve, BGS Healthcare

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“Alex jumped onto this straight away today and sorted the problem out immediately. Two happy Directors here at Transform, as always with you guys!“

Daniel, Transform Communications

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“Excellent customer service from Adam and Jerry over the last week - you guys are amazing. 100% recommend you and Systemagic to everyone!“

Sam Williams, Sureset

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“If there is a higher rating than 'good' I would have selected that. Fantastic support from Adam today, took the time to really understand and explain what the problems could be and was incredibly patient.”

, SafeLives

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