As your trusted IT partner, we’re here to help you when your computer system develop a mind of its own. Our friendly IT Technicians are available to help, no matter how big or small the issue. Through our knowledge, experience and growing resource centre, we can help you get more from technology, introduce tools and procedures to help streamline your business practices.
There are a lot of IT support providers in the area, so why choose us?
We’re proud of our industry-leading average response and resolution times. Last year, we averaged a 22 minute response and 67 minute resolution time against a whopping 52,000 tickets!
Making our customers happy is important to us and we love to know that we’re doing a good job. All of our technicians are customer service-trained and we regularly measure CSAT rate (99.3% in 2023).
Unlike other IT providers, we don’t lock our customers into expensive long-term contracts. We offer our services on rolling, 30-day terms – we prefer that our customers want to work with us, rather than be forced to.
Want to learn more about how we’re Doing IT Differently?
Amazing customer service, friendly approach whilst resolving my challenge rapidly! Thank you.
Tim Johns, MSA Environmental
Thanks Luke. Very quick, very helpful. I always love how Systemagic are able to explain what must be quite complex SharePoint/IT issues in a way a non-expert would understand!
Pound Arts Trust, Chris Moore
SUPERB service from Charley today. As always, goes above and beyond. Problem solved quickly and efficiently and with great communication. Cannot fault the service!
Sarah Lajevardi, Five Mile Films
Adam was a star - he was calm and clearly very knowledgeable - but without overwhelming me with technical information. A real pleasure to work with. Thanks!
Tess Biddington, Safelives
“Gabriel is always thoroughly professional, kind and knowledgeable. He continues to impress with his technical skills, great communication and speed and efficiency.”
Rob, Future Present
“Thank you to Luke for a very professional, effective and friendly service. Luke recognised how to resolve the problem immediately and actioned this.“
Steve, BGS Healthcare
“Alex jumped onto this straight away today and sorted the problem out immediately. Two happy Directors here at Transform, as always with you guys!“
Daniel, Transform Communications
“Excellent customer service from Adam and Jerry over the last week - you guys are amazing. 100% recommend you and Systemagic to everyone!“
Sam Williams, Sureset
“If there is a higher rating than 'good' I would have selected that. Fantastic support from Adam today, took the time to really understand and explain what the problems could be and was incredibly patient.”
, SafeLives
