Based in Bradford on Avon, we’re only a short drive from Chippenham, where we are proud to support around 20 local businesses, including SaxonCare, Euridge Manor, BGS Healthcare and Fast Track Solutions.
A handful of our friendly team live in the town, including client-favourite Field Tech, Will.
As your local IT support provider, we can offer a variety of services, including:
Our remote support agreement includes unlimited telephone and remote support within normal business hours. Additionally, our highly skilled technicians are readily available to assist you with any technical issues you may encounter during our agreed-upon service period.
We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified. In the event of critical warnings or errors that cannot be automatically rectified, our dedicated team promptly investigates and takes proactive measures to ensure minimal downtime and maximum system stability.
We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups. Our comprehensive monitoring and maintenance services extend to your cloud infrastructure, encompassing regular checks and updates for Microsoft 365 applications, as well as diligent backup management, to safeguard your crucial data.
We ensure that your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks, including optimising database performance, cleaning up temporary files, and fine-tuning system configurations.
Our team manually verifies that your backups are successful. In the rare event of backup failure, we will swiftly notify you and take immediate corrective action.
We verify that your antivirus software is operational and that updates are deployed as soon as they’re available. This proactive approach safeguards your systems against emerging threats and enhances the overall protection of your digital assets.
We keep an eye on local and national issues that might affect your business and proactively alert you (i.e. BT lines go down). With our proactive approach, we’ll quickly alert you of any potential issues, allowing you to take necessary precautions and minimise any potential downtime.
To help you with budgeting and future planning, we keep an up-to-date list of your warranties and expected refresh dates so that you always know when investment might be needed. As a result, we can provide you with timely notifications and reminders as to when your devices may need to be upgraded or replaced.
As part of our commitment to maintaining the security and stability of your systems, we apply all verified software patches that become available. By regularly updating your software with the latest patches, we help mitigate potential vulnerabilities and ensure that your systems remain protected against emerging threats, while also enhancing overall performance and stability.
As a Chippenham-based business, you’re spoilt for choice when it comes to local IT support. However, our customers describe us as ‘completely different’ to other IT firms. Here are just a few reasons why:
Our average response time is just 25-mins.
We provide IT support on rolling monthly contracts.
We have a 99% customer satisfaction rate.
We don't speak in jargon or 'geek speak'.
We've been carbon neutral since 2016.
We're experts in all things Microsoft.
We're also experts in all things Apple, macOS and iOS.
We've achieved Cyber Essentials and CE+.
Amazing customer service, friendly approach whilst resolving my challenge rapidly! Thank you.
Tim Johns, MSA Environmental
Thanks Luke. Very quick, very helpful. I always love how Systemagic are able to explain what must be quite complex SharePoint/IT issues in a way a non-expert would understand!
Pound Arts Trust, Chris Moore
SUPERB service from Charley today. As always, goes above and beyond. Problem solved quickly and efficiently and with great communication. Cannot fault the service!
Sarah Lajevardi, Five Mile Films
Adam was a star - he was calm and clearly very knowledgeable - but without overwhelming me with technical information. A real pleasure to work with. Thanks!
Tess Biddington, Safelives
“Gabriel is always thoroughly professional, kind and knowledgeable. He continues to impress with his technical skills, great communication and speed and efficiency.”
Rob, Future Present
“Thank you to Luke for a very professional, effective and friendly service. Luke recognised how to resolve the problem immediately and actioned this.“
Steve, BGS Healthcare
“Alex jumped onto this straight away today and sorted the problem out immediately. Two happy Directors here at Transform, as always with you guys!“
Daniel, Transform Communications
“Excellent customer service from Adam and Jerry over the last week - you guys are amazing. 100% recommend you and Systemagic to everyone!“
Sam Williams, Sureset
“If there is a higher rating than 'good' I would have selected that. Fantastic support from Adam today, took the time to really understand and explain what the problems could be and was incredibly patient.”
, SafeLives
